Communications Training Series
Sign up for a single course, or register for the full series!*
*When registering, click “add-on: full course”.
Courses
Understanding & Managing Triggers:
Navigate Stress and Conflict
Meets twice: June 3 & 10 @ 6:00pm PT
What happens to you when your calmed is knocked off? How do you react? How do you get back to center?
What happens when someone says or does something that pisses you off? What happens internally?
Whether it is at work, at home, with friends and family, everybody gets triggered. Triggers are not a unique buzz word to describe new wave emotions; they simply describe an experience that is deeply personal to each of us. This course will help you learn how to manage your triggers to ensure that you feel good about what you do and say when you are off-center.
Leading & Communicating Effectively: Adapt and Provide Feedback and Direction
Meets twice: May 6 & May 13, 2026 @ 6:00pm PT
Have you ever noticed that it’s easier for you to work with certain people more than others? This isn’t just because some people are awesome and some people aren’t (even if you still believe that to be true)!
We are often better at working and communicating in a certain way, and find it easy when the people we work with match that style. But a great leader and communicator knows how to adapt. Learn how to do do just that!
Becoming a Killer Public Speaker: Deliver Memorable Messages as Panelist or Moderator
Meets once: May 20, 2026 @ 5:30pm PT or May 22, 2026 @ 10:00am PT
You’ve seen it before — speakers on stage who captivate the audience. There’s just something about them that is exciting to hear and see. These are moderators who connect the dots seamlessly; these are speakers who make people laugh and cry.
This course is focused on what I like to call “the secret sauce” of public speaking. The best part? Anyone can learn the tricks. How good you get depends on effort.
Once you learn what the secret of great speaking is, you can both give great speeches and know just how to help others be amazing speakers when you are moderating a panel.
2025
Pescadero, CA
Ms. Ngo creates a warm atmosphere of camaraderie and, even as a somewhat nervous public speaker, I enjoyed it and the feedback I received. It was well worth it. I can tell you that it helped me immensely. The Session gave me tools that I use to this day. I would take this Session again and again if I had the opportunity.
Dr. Tracy Pfeiffer, President of The Aesthetic Society
Get In Touch
If you have a conflict or special request, feel free to reach out!
Understanding & Managing Triggers
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Anyone who wants to better understand what’s happening when someone is triggered — whether that’s you or someone else.
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What happens to you when your calmed is knocked off? How do you react? How do you get back to center?
What happens when someone says or does something that pisses you off? What happens internally?
Whether it is at work, at home, with friends and family, everybody gets triggered. Triggers are not a unique buzz word to describe new wave emotions; they simply describe an experience that is deeply personal to each of us.
This course will help you learn how to manage your triggers to ensure that you feel good about what you do and say when you are off-center.
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Clarity about what triggers are and how to manage them
Skills to express yourself and listen deeply to others
Awareness of your emotional triggers and how to use that awareness in your reactions
How to connect more with yourself (and others) in challenging moments
Tools and practices to communicate more effectively
How to reduce judgment and blame of self and others
How to navigate conflict with clarity and compassion
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Meets twice: June 3 & 10 @ 6pm PT
2-part series, 2 hour 20 min sessions
Total: 4 hour 40 min over 2 weekendsFormat: Highly participatory group learning sessions; expect to be on camera and engaging in a comfortable and fun environment
Cost: $150 (need-based discounts available)
Leading & Communicating Effectively
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Anyone who wants to communicate effectively and be the kind of leader that people love to work with.
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Have you ever noticed that it’s easier for you to work with certain people more than others? This isn’t just because some people are awesome and some people aren’t (even if you still believe that to be true)!
We are often better at working and communicating in a certain way, and find it easy when the people we work with match that style. But a great leader and communicator knows how to adapt.
Learn how to do do just that.
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Clarity about communication and leadership styles and where you might fall
Knowledge about why people might speak or behave a certain way, and how to gauge and adapt accordingly
What it looks like to be good at giving feedback, or bad at it
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Meets twice: May 6 & May 13, 2026 @ 6PM PT
2-part series, 2 hour 20 min sessions
Total: 4 hour 40 min over 2 weekendsFormat: Highly participatory group learning sessions; expect to be on camera and engaging in a comfortable and fun environment
Cost: $150 (need-based discounts available)
Become a Killer Public Speaker
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People who wish to get better at public speaking in a variety of capacities
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You’ve seen it before — speakers on stage who captivate the audience. There’s just something about them that is exciting to hear and see. These are moderators who connect the dots seamlessly, these are speakers who make people laugh and cry. This course is focused on what I like to call “the secret sauce” of public speaking.
The best part? Anyone can learn the tricks. How good you are at it just depends on what you’re willing to put in.
Once you learn what the secret of great speaking is, you can both give great speeches and know just how to help others be amazing speakers when you are moderating a panel.
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What makes up “the secret sauce” of great public speaking
Tips and tricks you can use to feel and appear confident
How to start having FUN when you have a public speaking gig!
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Meets once: May 20, 2026 @ 5:30pm PT or May 22, 2026 @ 10am PT
2 hr 15 min courseFormat: Highly participatory group learning sessions; expect to be on camera, practicing, and engaging in a comfortable and fun environment
Cost: $85
About the Trainer
Quyen Ngo has 20+ years of experience as a trainer in leadership, management, and communications. She is an executive trainer and master facilitator with Burst Trainings, a company that trains the C-Suite of Fortune 500 companies. She also consults on programs design and organizational transformation.
Quyen has designed, facilitated, and delivered programs and trainings in over 15 countries around the world, for people from a vast cross section of industries and specialties.
Feel free to reach out for a client list.